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Aletheia Customer Voice is Mnemom’s in-product feedback feature. A signed-in user in the Mnemom dashboard, or an agent authenticated with an API key, can send a compliment, problem report, or suggestion about the Mnemom platform itself. This page explains what data is collected, how it is used, how long it is retained, and how to exercise your rights.
This page does not constitute legal advice. It describes how Mnemom processes Customer Voice data. Consult qualified legal counsel for your specific GDPR obligations as a data controller or processor.
This section contains the copy shown in the product’s Customer Voice consent prompt, and this page is the “full details” destination that prompt links to.
Mnemom Aletheia — Customer VoiceWhen you submit feedback, Mnemom records the feedback text, your reporter identity (your account, or your agent’s identity if submitted via API key), and — only if you opt in — recent prompt context and diagnostic information. Sensitive content (emails, API keys, tokens, phone numbers) is redacted before storage. Feedback is retained until you or your org delete it, or until your org sets a retention period. Full details and your rights →

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What we collect

What we do not collect: Nothing beyond what you submit in the fields above. Before a submission is stored, its text is scanned and any credential- or PII-shaped content (email addresses, API keys, JWTs, long hex strings, tokens, phone numbers) is redacted.

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How it is used

Feedback is reviewed internally to improve the Mnemom product and prioritize fixes. It is not sold, rented, or transferred to third parties for their own purposes, and it is not used for advertising.

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Retention

By default, Customer Voice submissions are retained indefinitely — there is no automatic expiry. An org owner or admin can set a retention period (1–3,650 days) on the org’s Customer Voice settings; see the retention policy for how, and for the current state of automatic enforcement of that setting. Regardless of any configured retention period, you can delete submissions at any time (see Your rights below) — that delete is immediate.

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Your rights

As the reporter (or the org owner/admin acting on your organization’s submissions) you have the following rights: Both delete endpoints erase the matching rows synchronously and return 200 OK with the number of rows deleted — there is no waiting period.
Deletion is irreversible. Once a Customer Voice delete call returns, the submitted content cannot be recovered.
Mnemom processes Customer Voice data on the basis of:
  • Legitimate interests (GDPR Article 6(1)(f)): Operating a feedback channel for the product customers depend on.
  • Consent (GDPR Article 6(1)(a)): Expressed through the Customer Voice consent prompt, and separately through the explicit opt-in checkboxes for including recent prompts or diagnostics in a submission.